Our suitcases are guaranteed by a lifetime warranty that covers any functional damage to the shell, wheels, handles, zippers, or anything else that impairs your use of the luggage.

However, the warranty does not cover any defects caused by improper use, cases that were bought second hand or without proof of purchase directly from Lufly and cosmetic damages such as,

- Minor dents
- Bumps
- Scratches
- Scuffs
- General wear and tear generated from using the case.

Cosmetic damage and general wear and tear from product use are not covered under our policies.

Any damage that does not impact the overall functionality of the case.

Please note the proof of purchase must be provided, without this we will not be able to process your claim.

Please contact us for repair and we will get in touch with you as soon as possible!